Thank You for visiting KSFDC. KSFDC (“Company”, and collectively “we”, “us” or “our”) Kerala State Film Development Corporation Ltd (KSFDC), was established in the year 1975 with the prime objective of facilitating the production and promotion of Malayalam Cinema. - www.cspace.tv and all its variants including but not limited to digital application, wapsite, etc. (“Service”). We value the trust placed by you and therefore, we follow the highest standards of privacy guidelines to protect the information shared with or collected by the Company from its users. This Privacy Policy (“Policy”) contains how the Company uses any personal information submitted or collected at the Service with Your consent and is subject to change from time to time without any written notice to you. Please read this Policy carefully.

THIS PRIVACY POLICY CONSTITUTES A LEGAL AND BINDING AGREEMENT BETWEEN YOU (THE END USER OF SITE) AND THE COMPANY (THE OWNER OF THE SITE), AND GOVERNS YOUR USE OF THE SITE/SERVICE. BY CHECKING/CLICKING ON THE ‘I AGREE’ LINK AND/OR BY DOWNLOADING AND/OR INSTALLING AND/OR BROWSING OR USING THE SITE, YOU EXPRESSLY ACCEPT THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT BROWSE AND/OR DOWNLOAD AND/OR INSTALL AND/OR USE SITE AND SITE SERVICES.

For the purpose of this Policy, wherever the context so requires, “You”, “Your” or “User” shall mean any person natural or legal, who has accessed the Service and/or agreed to avail the services of the Service by providing required details.

This document is an electronic record in terms of (Indian) Information Technology Act, 2000 and rules thereunder pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Use of Service is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the Service only with the involvement of a parent or guardian.

Please read this Policy before using the Service and/or submitting any personal information. By accessing and/or using the Service and/or various features available and present herein, you accept and confirm your acceptance to the practices and standard operating procedure as described in this Policy. These practices may be changed at the sole discretion of the Company, with or without notice, from time to time as part of continuous change and applicability of new business, regulatory, legal and statutory provisions which are binding upon the Company as a law-abiding corporate citizen but any changes which could be undertaken by the Company shall be published and changes will only be applicable to activities and information on a prospective basis, not retroactively. Please ensure that you read and understand this Policy and the terms and conditions thereof as and when you visit the Service.

OVERVIEW

We are an over-the-top (“OTT”) platform where the users are offered access to audio-visual media and entertainment content in the form of full-length feature films, non-feature film videos, television serials, short films, documentary films, promotional videos, music videos and various other media and entertainment related contents (“Content”). The Content is made available through internet streaming with an option of downloading (wherever available) and is accessible through our application CSPACE and website www.cspace.tv and all its variants.

COLLECTION AND USE OF INFORMATION

‘Personal Information’, ‘Information’ and ‘Sensitive Personal Data or Information’ shall have the meaning ascribed to it under the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. GENERIC INFORMATION / FINANCIAL INFORMATION

a) We collect your Personal Information or Information when you use or browse the Service and at the time of your registration with Service and you share such information with us through email or by posting on the Service or by interacting with our customer care in surveys or service, or by participating marketing promotions or by any other means made available to you by us. We also collect Information that you provide to us when you choose to provide ratings, taste preferences, account settings (including preferences set in the “Account” section of our website or app), or otherwise provide information to us through our Service or elsewhere.

b) We collect information with respect to your name, mobile number, email, address, IP address, zip code, age, gender, occupation etc. Based on your purchase of the subscription package, our payment gateway partners collect. information with respect to your credit/debit card details or other bank account details, payment method This information is stored by our payment gateway partners. We collect information in order to provide you with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Service to make your experience safer and easier. Except as provided herein, we do not solicit any Sensitive Information about you. However, if you share such information with us voluntarily, we will not be liable for any actions, claims, costs, expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of such information.

c) In order to access some features of the Service, you will have to create an account. You shall never use another's account without prior permission. When creating your account, you must provide accurate and complete information. The data you provide is deemed to be true and correct. You are solely responsible for the activity that occurs on your account, and also shall be solely responsible for keeping your account's password secure. You must notify us immediately of any breach of security or any unauthorized use of your account. Although we will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses and claims of the Service or others due to such unauthorized use.

2. DEMOGRAPHIC INFORMATION

a) We may track certain information about you based upon your behavior while using the Service. We use this information for conducting internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the website that you just visited, which website you next visit, your computer browser information.

b) We may also collect your Information to track user behavior and preferences for internal analytics and research. We may also use your information:

to evaluate your interest for various genres of content, services and offers;
to perform analytics and conduct customer research, to determine your interest, for identifying content that generates sales and to analyze traffic patterns;
to provide you a personalized service and experience;
to research and analyze our audience.

c) If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

d) If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings. We may collect and store such information.

e) We identify and use your IP address to help diagnose problems with our server. Your IP address is also used to help identify you and to gather broad demographic information.

f) We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience, providing you with content that we think you might be interested in and to display content according to your preferences.

3. AUTOMATIC INFORMATION COLLECTION

We may use a variety of technologies that automatically or passively collect information about how the Service is accessed and used (“Usage Information”). Usage Information may consist of your browser type, operating system, the page served, the time spent on the Service, and the preceding page views. Usage Information is generally non-identifying, but if we associate it with other information so that you can be identified, we treat it as Personal Information.

We also automatically collect your IP address or other unique identifier for the computer, mobile device, set top boxes, smart TVs, and other streaming devices (collectively, "Device") you use to access the Service. Please note these Devices are operated by third parties and these third parties will have their own privacy policies regarding the handling of Personal Information that they independently collect from such Devices. We shall not be responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy. A unique identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by this number ("Device Identifier"). Some mobile service providers may also provide us with the physical location of the Device used to access the Service.

Automatically collected information also includes, but is not limited to: i) Your activity on the Service, such as title selections, shows and series you have watched, and search queries; ii) Your interaction with us, through emails, text and messages through push and online messaging channels; and iii) Details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.

4. COOKIES INFORMATION

When you use the Service, Service’s servers (which may be hosted by a third-party service provider) may collect information indirectly and automatically about your activities on the Service; for instance, by way of cookies. “Cookies” (which may be html files, Flash files or other technology) are small texts files that help store user preferences and activity that is sent to a user's browser from a web server and is eventually stored on a user's computer hard drive. This anonymous information is maintained distinctly and is not linked to the other information, which you submit. This helps us to learn more about your interests, and provide you with essential features and services and for additional purposes, including:

a) Keeping track of the list of content watched or added in your list on your account.
b) Conducting research and diagnostics to improve the content, products, and services.
c) Preventing fraudulent activity.
d) Improving security.

However, whether you want your web browser to accept cookies or not, is up to you. We suggest to keeping the cookies turned on in order to have the best experience of the Service. Service also uses third-party service providers to serve advertisements across the Service. These service providers may collect some information about your visits to our Service and your interaction with our products and services. However, no personally identifiable information is collected or used in this process.

COOKIE POLICY

a) REQUIREMENT OF COOKIE POLICY

It is mandatory to have a cookie policy for the Service. However, some laws such as the ePrivacy Directive and the General Data Protection Regulation (GDPR) require Service to detail their use of cookies to users. To comply with these laws, websites need to provide its users with the following information:

What cookies the site uses
Why they use those cookies
Who provides the cookies (aka the cookie vendors)
How users can set their cookie preferences.

This can be done by dedicating a section of your privacy policy to cookies, or by having a separate cookie policy.

b) REJECTION AND DELETION OF COOKIE

You can choose to reject or block all or specific types of cookies set by virtue of your visit to a Shell website by clicking on the cookie preferences on our website(s). You can change your preferences for Shell websites and/or the websites of any third-party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. The consequences of which would be;

You would continue to receive service or ads but they would not be based on your specific interests;
You may not be able to experience or utilize our service offerings in case you decide not to allow cookies.

If you reject the use of cookies, you will still be able to visit our Service but some of the functions may not work correctly. By using our Service without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.

c) AVOID INVASION OF PRIVACY

Understanding the importance of privacy of our individual users, we have set out some compliances and ways to evade the invasion of privacy:

The Service through cookies will have transparent policies and will make clear options to people about how their personal information is stored, used or transmitted. This will increase the informed choice for our users about their consent for any such activity, proper usage of the internet space freely. Thus, we will always suggest individuals before viewing the Service to read the terms of this Policy and cookie policy, because providing the consent of an individual for collecting such personal information is very important as that gives us the permission to collect and utilize such information.

Cookies are small data files stored on your hard drive through our websites. We always suggest our individual users to delete them after they complete browsing to protect their privacy. Cookies have become almost essential when browsing websites, but we should all be concerned about this particular technology as a compromise to the privacy of the individual using it.

We provide a simple means of disabling the targeting of advertising using behavioral data. It is a legal requirement under the Privacy and Electronic Communications Regulations (PECR) to inform the individual when information is to be stored on their equipment, for example in the form of a conventional cookie, a Local Shared Object or flash cookie, and to give them the opportunity to refuse this.

As mentioned above, you can reject, delete or opt-out of cookie policy by the measures mentioned hereinabove.

d) HOW ARE COOKIES USED

Cookies and ad technology such as Web Beacons (defined below), and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.

Although we do not use cookies to create a profile of your browsing behavior on third-party sites, we do use aggregated data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers.

You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.

5. WEB BEACONS

“Web Beacons” (also known as image tags, pixel tags, clear GIFS or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses. Web beacons or similar technologies may be used to various purposes, including, without limitation, to count visitors to the Service, to monitor how users navigate the Service, to count how many sent emails were actually opened or to determine whether content sent was actually viewed.

6. EMBEDDED SCRIPTS

An embedded script is a programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.

7. LOG FILE INFORMATION:

When you use the Service, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

8. INFORMATION FROM PARTNERS

We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): your TV or internet service provider, or other streaming media device providers who make our service available on their device; mobile phone carriers or other companies who provide services to you and collect payment for the Service for distribution to us or provide prepaid promotions for the Service; and voice assistant platform providers who enable interaction with our service through voice commands. The information Partners provide us varies depending on the nature of the Partner services, and may include: a) search queries and commands applicable to Company/Service that you make through Partner devices or voice assistant platforms; b) service activation information such as your email address or other contact information; and c) IP addresses, device IDs or other unique identifiers, as well as associated prepaid promotion, billing and user interface information that support user authentication, the Service registration experience, Partner payment processing, and the presentation of Service content to you through portions of the Partner user interface.

9. INFORMATION COLLECTION FROM OTHER SOURCES

We may also obtain information from other sources. These sources may vary over time, but may include: a) service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Policy; b) security service providers who provide us information to secure our systems, prevent fraud and help us protect the security of our Service accounts; c) payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you; d) online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data; and e) publicly available sources such as publicly available posts on social media platforms, and information available through public databases associating IP addresses with internet service providers (ISPs).

We protect this information according to the practices described in this Policy, plus any additional restrictions imposed by the source of the data.

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to: i) Improve our services, website and how we operate our services; ii) Provide you with localized content, customized and personalized viewing recommendations for movies and other audio visual content we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests; iii) Provide customer support and respond to your requests, comments and inquires; iv) Coordinate with Partners on making the Service services available to members and providing information to non-members about the availability of the Service services, based on the specific relationship you have with the Partner; (v) Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages; (vi) Communicate with you about promotions, upcoming events and news about products and services; and vii) Secure our systems, prevent fraud and help us protect the security of Service accounts. We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offenses.

10. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

a) We may disclose Personal Information to affiliates and group companies. We may disclose such information to third parties in order to provide you access to the Service and facilitate or your participation in any contest, game or activity conducted by us, to comply with our legal obligations, to enforce our Terms of Use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Service. Please note that no third party may access or process sensitive personal information held by us without having first entered into a confidentiality agreement.

b) We will always take your consent at the time of sharing your Personal Information with third parties for their marketing and advertising purposes. In the event of any requirement by court order, government or quasi-government agency to disclose your Personal Information, we will disclose information as may be legally required. We may also disclose your Personal Information if we, in the good faith,believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. In the event we are merged with or acquired by another company or in case of reorganization or restructuring of business, we and our affiliates will share your Personal Information, wholly or in part, with another business entity.

c) We do not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

d) We do share non-personally identifiable information (such as anonymous user usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties for commercial and marketing use or to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Service.

e) As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Service to members and providing information about the availability of the Service. For example, depending on what Partner services you use, we may share information: i) in order to facilitate Partner pre-paid promotions or collection of payment for the Service for distribution to us; ii) with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands; and iii) so that Content and features available in the Service can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the Service and may include customized and personalized viewing recommendations.

f) We also reserve the right to disclose personally identifiable information and/or non-personally-identifiable information that the Company/Service believes, in good faith, is appropriate or necessary to enforce our Terms Of Use, take precautions against liability, to investigate and defend itself against any third party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site, and to protect the rights, property, or personal safety of Service/Company, our users or others.

Whenever in the course of sharing information we transfer personal information to other countries we will ensure that the information is transferred in accordance with this Policy and as permitted by the applicable laws on data protection.

11. ACCESS TO ACCOUNT AND PROFILE

a) For your convenience and ease you can use the “Remember me” function on this device” function when you log in to the Service. This function uses technology that enables us to provide direct account access and to help administer the Service services without requiring re-entry of any password or other user identification when your browser revisits the Service.

b) In the event you share or allow others to have access to your account, they will be able to see the Content you have watched, ratings and your account information. This remains true even if you use our profiles feature. You might have the option to use seamless account login through our mobile application, which enables login to the application on smart TVs, set top boxes, and other streaming media devices on Wi-fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices.

c) Profiles allow users to have a distinct, personalized experience of our Service services, built around the Content of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your account, so that anyone with access to your account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested.

d) To remove access to your account from your devices: (a) visit the "Account" section of our Service, choose "Sign out of all devices," and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your Service settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Service ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

12. THIRD PARTY SITES

a) The Service may provide links to various third-party websites that may collect your Personal Information. Use of your information collected by such third-party website will be governed by the privacy policy in such third-party website. We have no control on the operation of such third-party websites and you may share information with such third party at your sole risk. We shall not be liable to you for any misappropriation of your Personal Information by such third party.

b) We allow other companies, called third party ad servers or ad networks, to serve advertisements within the Service. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on our website. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content you see. We do not provide any personally identifiable information to these third-party ad servers or ad networks without your consent or except as part of a specific program or feature for which you may request to opt-out. However, please note that if an advertiser asks us to show an advertisement to a certain audience (for example, adult aged 18-24) or audience segment (for example, adult aged 18-24 who have viewed certain channels of content) and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The advertiser may also use information regarding your use of our website, such as the number of times you viewed an ad (but not any personally identifiable information), to determine which ads to be delivered to you.

c) You should consult the respective privacy policies of these third-party ad servers or ad networks on their practices and for instructions on how to opt-out of certain practices. Our Policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

13. ACCESS TO INFORMATION

Only authorized employees, service providers, agents and contractors (who have agreed to keep information secure and confidential) may have access to information collected/received from you. All emails and newsletters from the Service allow you to opt out of further mails. Extremely sensitive information like your credit card details etc. are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per the best technology and industry practice. However, you may use your discretion while using the services at the Service.

14. PROMOTIONAL AND MARKETING ACTIVITIES

a) We will send communications to you at regular intervals to notify you of, among other things, various offers, new content, exclusive deals, etc., that may be available or new services that you may be interested to subscribe to, etc.

b) By accessing our Service, you expressly consent to receiving such communications from us at regular intervals. However, if you do not wish to receive any communications from us, you may request to opt-out by sending an email to support@cspace.tv with the subject as “Unsubscribe”.

c) We may communicate to you from time to time as and when there are offers, new content, exclusive deals, or new series that may be available and may be of interest to you to subscribe. By using our services, you expressly consent to receive such communications.

d) We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

15. OTHER PLATFORMS, APPLICATIONS AND WEBSITES

The Service may be provided through and/or utilize features (such as voice controls) operated by third party platforms or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Service.

16. SECURITY AND COMPLIANCE WITH LAWS

We strive to protect your Personal Information against unauthorized disclosure, misuse, unlawful use, modification, loss or destruction. We take all reasonable measures and precautions, as per standard industry practices, to keep your Personal Information confidential. These measures are designed to provide a level of security appropriate to the risks of processing your Personal Information.

We ensure compliance with all applicable laws including but not limited to Information Technology Act, 2000 (as amended) and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We will only retain your data for as long as we need it to fulfill our purposes, including any legal or regulatory compliances or requirements. In the event that you would want us to delete all your existing information/data stored with us, you may request the same by writing to support@cspace.tv.

17. AMENDMENT

We reserve the right, at our sole discretion, to modify the terms of this Policy from time to time in order to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede these the terms of this Policy. We will not be under an obligation to notify you of any changes to this Policy. You shall be solely responsible for reviewing the Policy from time to time for any modifications. By continuing to use the Service after the Updated Terms have been published, you affirm your agreement to the Updated Terms.

18. CONSENT

By using the Service and/ or by providing your information, you fully understand and directly and expressly consent to the transfer, processing, collection, storage and use of the information you disclose on the Service in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy.

19. OUR COMMITMENT TO DATA SECURITY

Company is committed to protecting the security of information provided/received from you. Company uses a variety of security enabled technologies and procedures for protection of information from unauthorized access, use, or disclosure. Company maintains data accuracy, and ensures correct use of information. For execution of the same, Company has put in place appropriate and industry specific physical, electronic, and managerial procedures to safeguard and secure the information collected/received by the Company. Internal security and other policies including this Policy are periodically reviewed and enhanced as may be necessary. We strive to protect your information, however we cannot warrant the security of such information.

We also monitor the use of the Service, and we use all information including the Personal Information, in order to identify fraudulent activities and transactions; seek prosecution for any potential threats or misuse to the Service, ensure compliance with the applicable Terms Of Use and this Policy and otherwise to protect the rights and property of us, our partners, affiliates and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through the Service. If you do not consent to these conditions, you must discontinue the use of the Service.

We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this Policy. In addition, we may retain your information for an additional period as is permitted or required to comply with our legal obligations, resolve disputes and enforce agreements.

20. FORCE MAJEURE

Notwithstanding anything contained in this Policy or elsewhere, Company/Service shall not be held responsible for any loss, damage or misuse of information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

21. OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting the privacy of young children is especially important. We shall for that reason, do not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the Service from persons below 18 years of age, and no part of the Service is directed to persons below the age of 18 years. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. We shall not be responsible or liable under any laws or before statutory authority if the Service is accessed by persons below the age of 18 years since the personally identifiable information is not known or collected by us. If we learn or it comes to our knowledge that personally identifiable information of persons below 18 years of age has been collected on the Service, then we will take appropriate steps to delete this information. If you have questions about the Service or Policy, please feel free to contact the Privacy Coordinator/Grievance Officer at support@cspace.tv

22. YOUR CHOICE

You may choose to decline to submit Personal Information through the Service, in which case we may not be able to provide certain services to you. In such an event, you will be notified of the same at the time of opening your account and we shall nowhere be liable and or responsible for the lack of certain services to you. You may update or correct your Personal Information and email preferences at any time by visiting your account profile page on the Service. Please note that media files uploaded by users on the Service cannot be removed and remain subject to our Terms of Use.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Please contact support@cspace.tv with any questions or comments about this Policy, your personal information, your consent, or your opt-in or opt-out choices.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

23. UPDATION/MODIFICATION OF INFORMATION

You can access and update information provided by you by logging into your account from user id and secure password.

24. PROHIBITED USES

You may use the Service only for lawful purposes. You may not use the Service:

a) In any way that breaches any applicable local, national or international law or regulation;

b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

c) For the purpose of harming or attempting to harm any other person including minors in any way;

d) To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);

e) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

f) Not to reproduce, duplicate, copy or re-sell any part of the Service in contravention of the provisions of or terms of the Service use or of this Policy.

g) Not to access without authority, interfere with, damage or disrupt:

any part of the Service;
any equipment or network on which the Service is stored;
any software used in the provision of the Service; or
any equipment or network or software owned or used by any third party.

25. SPECIAL NOTE TO INTERNATIONAL USERS

This Service is a website/app hosted in India and is intended for and directed to users worldwide. If you are a user accessing the Service from any other country with laws or regulations governing personal data collection, use, and disclosure, that differ from the laws of India, please be advised that through your use of our website, this Policy, and our Terms of Use, you are transferring your personal information to India and you consent to that transfer. We will only be complying with the legal provisions on the subject matter as applicable in India from time to time.

26. TERMS USED

"We/Company/us/our" terms used in this Policy, terms and conditions or on the Service are interchangeable and shall mean and include as an entity referring to KSFDC

27. GOVERNING LAWS AND JURISDICTION

This Policy shall be governed and construed by the laws of India and Courts of Mumbai, India shall have exclusive jurisdiction for any disputes/interpretation arising under this Policy.

28. IN THE EVENT OF MERGER, SALE, ETC

In the event that the Company/Service is acquired by or merged or amalgamated with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Policy.

29.GRIEVANCE REDRESSAL

In accordance with Information Technology Act, 2000 and rules made thereunder, if you notice any discrepancies in the information provided or have any grievance against the Service/Company, You may contact our Grievance. The name and contact details of the Grievance Officer are:

KSFDC

Chalachitra Kalabhavan.

Vazhuthacaud Thiruvananthapuram. 695032

Email: support@cspace.tv

Monday to Friday except Public Holidays (10:00 AM to 6:00 PM)

Please do not share any private information at the above stated email ID.

We are a company based in India. By browsing/using the Service, you hereby acknowledge that the Company is not responsible or liable in any manner to comply with any local laws of your territory except India with respect to the Service.